1. Booking and Payment

• Full payment is required to secure your place in the class.
• All payments are non-refundable unless otherwise noted in Section 7.
• Spaces are limited to ensure each dog receives the attention they deserve.

2. Dog Eligibility

• All dogs must be up to date on core vaccinations, including distemper and parvovirus.
• Puppies must be fully vaccinated before attending class.
• Dogs displaying aggression or excessive reactivity may need to be assessed prior to joining a group class.
• Private training will be recommended if more appropriate.
• Female dogs in season may not attend class.

3. Training Methods & Equipment

• We use positive, reward-based methods only.
• Aversive tools such as prong collars, choke chains, spray collars, and e-collars are strictly prohibited.
• Dogs must wear a flat collar or harness, and be on a standard (non-retractable) lead.
• All dogs must remain on lead at all times, unless specifically instructed otherwise by the trainer.

4. Handler & Accompanying Persons

• Only one handler per dog is allowed in class to reduce distractions.
• One additional person may accompany the handler.
• Handlers must be 16 years or older to attend alone.
• Anyone under the age of 16 must be accompanied by a responsible adult.

5. Missed Sessions & Make-Ups

• If you miss a class, we’ll do our best to offer a make-up session if space allows, though this is not guaranteed.
• Missed sessions without prior notice will be considered attended.

6. Weather & Emergency Cancellations

• Outdoor classes may be postponed due to poor weather (e.g. torrential rain, snow, or extreme heat).
• You’ll be notified by text or email if a session is cancelled or rescheduled.

7. Refunds & Transfers

• Refunds are available up to 72 hours before the first session.
• After that, fees are non-refundable, but may be credited toward future classes or private training at our discretion.
• Dogs requiring individual training due to behavioural needs may have remaining classes transferred accordingly.

8. Health & Safety

• Please follow the trainer’s guidance at all times.
• Participation is at your own risk. We are not liable for injury, damage, or lost items.
• If your dog is unwell (vomiting, coughing, diarrhoea, etc.), please keep them at home until recovered.

9. Photos & Media

• We may take photos or video clips during classes for promotional use.
• Let us know if you or your dog would prefer not to be featured.

10. Classroom Etiquette

• Be respectful to fellow handlers and their dogs.
• Retractable leads are not allowed.
• Bring tasty treats, patience, and positivity – we’ll handle the rest.